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We have moved to a new documentation platform. This section is no longer supported. For the up-to-date information, see How to send logs.


Hint

Intelligent Automation Cloud – Express or Business – logs contain information about events and messages produced by Intelligent Automation Cloud components, and a shortlist of the system properties, such as OS version, CPU type, and RAM size.

No sensitive information is collected and included.

It's safe to send them out via the community forum as a private message or an attachment to your post.

Installation logs

If installation failed and you see any exception after it, and your PC meets our system requirements, perform the following steps.

  1. Go to the C:\Users\%user_name%\AppData\Local\Temp folder.
  2. Find all the files that start with "WorkFusion_Intelligent_Automation_Cloud_" and have .log extension.
    For example: 
    WorkFusion_Intelligent_Automation_Cloud_20190905113212.log
    WorkFusion_Intelligent_Automation_Cloud_20190907113252_001_WorkFusionControlTower.log
    WorkFusion_Intelligent_Automation_Cloud_20190907113252_<any_symbols>.log

  3. Create a .zip archive with these files.
  4. Post this archive and description of your issues to the WorkFusion Forum.

Components logs

Valid up to version 2.3.0

If one of the server components is not working correctly after a successful installation, and your PC meets System Requirements, complete the following steps.

Mind that the tray menu and Platform Monitor are deprecated since RPA Express.

  1. Open Platform Monitor > Command Board from the tray menu, or type http://localhost:15100/commands in the browser address line.

  2. Click the Execute button opposite to the required command (a command which starts a failed/unavailable component).
  3. Copy response text and send it to the community forum.

WorkFusion Studio logs

  1. Go to %install_dir%\Studio\logs (the default path is C:\IntelligentAutomationCloud\Studio\logs).
  2. Create a .zip archive of the folder contents.
  3. Post this archive and description of your issues to the community forum.

RPA Hub and Node logs

  1. Go to %install_dir%\RPA\logs (the default path is C:\IntelligentAutomationCloud\RPA\logs).
  2. Create a .zip archive of the folder contents.
  3. Post this archive and description of your issues to the community forum.

Control Tower logs

  1. Go to %install_dir%\Workfusion\tomcat\logs (the default path is C:\IntelligentAutomationCloud\Workfusion\tomcat\logs).
  2. Create a .zip archive of the folder contents.
  3. Post this archive and description of your issues to the community forum.

Agent logs

Valid since version 2.3.0

  1. Go to %install_dir%\Agent\Logs (the default path is C:\IntelligentAutomationCloud\Agent\Logs).
  2. Create a .zip archive of the folder contents.
  3. Post this archive and description of your issues to the community forum.


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